Frequently asked questions

What does Makenzy Creations sell?

Makenzy Creations offers handmade crochet and macramé clothing and accessories, including limited ready-to-wear pieces and made-to-order designs.

What materials are used?
Each item is handmade using carefully selected materials suited to the design and its intended use. We mostly use natural fibers such as cotton and sometime synthetic fibers. Check the individual product description for specific details.

Are all items ready to ship?
Yes, once you purchase your order, it will be prepare for shipping. Product listings include the available ordering details.

How do I choose the right size?
Review the sizing information on the product page. If you need help choosing a size, contact us before placing your order.

Can I request a custom order?
Yes. Contact us through the Contact page to discuss your preferred design, size, colors, and other details.

Can I change or cancel my order?
Contact the shop as soon as possible after placing your order. Changes or cancellations may depend on whether production or fulfillment has started.

How can I place an order?
Choose an item, add it to your cart, and complete checkout through the shop. Make sure your delivery information is correct before submitting your order.

How should I care for crochet and macramé items?
Follow the care instructions provided with your item. In general, handle handmade pieces gently and avoid stretching, rough washing, or excessive heat.

What payment methods are available?
Available payment options are shown during checkout.

What is the return or refund policy?
Please review the shop’s Refund Policy and Terms and Conditions for the current return and refund details