Frequently asked questions
What is the return policy?
Because each Makenzy Creations piece is handmade with care, we encourage you to review product details carefully before placing your order.
If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery and we will do our best to assist you.
Are any purchases final sale?
Yes.
Custom-made, made-to-order, and sale items are final sale and cannot be returned or exchanged.
These items will always be clearly indicated before purchase.
When will I get my order?
Each piece is handmade, and production times may vary depending on the item.
Once your order is ready, it will be shipped promptly.
You will receive a confirmation email with tracking details as soon as your order is on its way.
Delivery times may vary based on your location.
Where are your products manufactured?
Makenzy Creations pieces are handcrafted using traditional techniques.
Production may take place in different locations depending on the collection, with a strong focus on craftsmanship, ethical practices, and quality materials.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order.
You will always see the full shipping price before completing your purchase.